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Questions, answered

When can I sign up?

Baxly is in early access and invite-only for now. Join the waitlist with your email and we will let you know as soon as your account is ready; we are opening accounts in small groups. Baxter Research Group clients receive their invite and promo code with their study report.

What happens if I go over my response limit?

When your account reaches its monthly response allowance, new respondents see a short 'this survey is paused' page until the month resets or you move up a tier. Anyone already mid-survey finishes. Email invitations are pay-as-you-go on Pro ($5 per 1,000, up to 10,000 sends a month) and billed at $2 per 1,000 beyond the 200,000 included on Business.

How do credits work?

Credits pay for the extras: the AI features and TrueRank precision scoring. Building, sending, collecting and viewing results never cost credits. Every plan includes a monthly allowance (3 on Free, 250 on Pro, 1,000 on Business) that resets each month, and you can buy packs of 50 credits for $15 whenever you need more. Purchased credits never expire and are used only after the monthly allowance runs out. Most actions cost 1 credit: an AI import (usually 1; a very long questionnaire can take several), a draft, an analysis run, an Ask your research question, or one respondent's AI follow-up on one question. A written story (key takeaways, story angles, a deep dive on one question) costs 2, a trend story across waves 3, and TrueRank precision scores for a MaxDiff cost 25 because they run a full statistical simulation. Plan for AI follow-ups the way you plan for responses: 200 respondents and one follow-up question is up to 200 credits, which Pro's monthly allowance covers; each additional follow-up question adds up to another 200.

How fast do email invitations go out?

Invitations leave in batches from Baxly's warmed delivery engine so your messages land in inboxes instead of spam folders. Pro accounts send up to 2,500 invitations a day and Business accounts up to 20,000 a day, counted in your own time zone; a larger list simply continues the next day, and reminders follow the same pacing. A new account's first campaign is paced at up to 5,000 a day until the first sends have landed and the bounce rate checks out, usually by the next day, then the full daily pace opens. The sending meters on your survey show exactly where you stand. Business accounts on their own sending domain build their own reputation as they send.

Can I add more people to my account?

Pro is a single seat. Business includes 5 seats, and you can add or remove seats any time from your billing page: $49 per seat per month, or $490 per seat per year if your Business plan is billed annually (the same two-months-free discount). Changes are prorated onto your existing subscription, so you only pay for the days a seat is in use. Seats are for building, publishing and deciding on suggestions; reviewers on a review link, and clients reading results through a read-only link, never use a seat.

Whose email address do invitations come from?

By default, invitations send from Baxly's own authenticated address, baxly@brc.net, with Baxly Surveys as the sender name. Business plans can authenticate their own domain with three DNS records (the same one-time step Mailchimp and HubSpot ask for), so invitations come from your address. Recipients recognize you, open rates improve, and your sending reputation is yours.

What do the add-ons actually get me?

Every plan, including Free, screens responses automatically for duplicates, bots, and speeders and puts a quality certificate on the results. Baxter Verified adds the human layer, before and after fielding: a Baxter analyst reviews your questionnaire, sends written findings on each question and signs it off, then after fielding reviews your screened data, confirms the tabulations, and issues the Reviewed & Verified by Baxter Research Group mark with a seal and a public certificate. Request it before you field to get both stages; on a survey that has already run, the analyst verifies the data and the mark reads Independently Verified. A Baxter-Built Report turns your results into a branded, presentation-ready report or slide deck. Everything is requested right from your survey, and you get a personal quote by email, since analyst time depends on the size of the study. One line to know: add-ons certify a survey you ran. When results need full third-party independence, like numbers you'll defend to outside stakeholders, that calls for a study designed and fielded by Baxter.

Can my own AI build surveys in Baxly?

Yes, two ways. On Business, add Baxly as a connector in Claude, ChatGPT, Gemini or any assistant that takes a remote connector (MCP), sign in once, and ask for the survey in plain words: the assistant reads Baxly's rule book, writes the survey, checks it, creates the draft in your account, publishes when you say so and can read the results back. On any plan, an assistant that can read a web page can write a Baxly survey definition file from the same rule book, and you upload it on the import page. Either way the survey lands as an ordinary draft you can edit in the builder, and publishing goes through the same checks as the Publish button.

Can Baxter just run the study for me?

Yes. Baxter analysts design the questionnaire, field it, and deliver a full report, the same service behind thousands of published studies. You can also start self-serve and hand a project over at any point.

Do you sell respondent data or show ads?

No. Baxly is built by a research firm: your questions, respondents, and results are research data, not inventory. Never sold, never shared.